Frequently
Asked
Questions



You can try Happypillar for free, to get started!
You may be interested in joining thousands of happy families who use Happypillar Premium.
With Happypillar Premium, we offer two subscription options. Pay $39.99 per month or get a discount with an annual subscription for $199. We’re always adding new features and content from our clinicians to help you and your kiddo! Take our free assessment to see if Happypillar Premium is right for you.
Happypillar is not currently eligible for HSA/FSA reimbursement. If that changes in the future, we will let our community know.
Unfortunately, here at Happypillar, we don't have access to the Apple App Store's subscription or billing details to cancel or refund these purchases. We apologize!
Since the Apple App Store has a separate system for billing and payment information, we kindly ask that you visit the Apple App Store customer care department at this link to request a refund. You can also download the free Apple Support app and search "refund subscription", for a guided refund request experience, or call the Apple support number in your region. In the meantime, please click here to view steps on how to cancel your subscription and/or to ensure your subscription is canceled via your Apple device, so that it doesn't automatically renew.
If you purchased your Happypillar subscription through the mobile app via Google Play, you will need to contact Google Play Support in order to get a potential refund.
You can contact Google Play Support here.
In the meantime, please follow the steps below on your Android device to disable the auto-renew feature for your Headspace subscription:
Open the Google Play Store app
Tap Menu
Tap "Account" and then "Subscriptions"
Tap the Happypillar app
Tap "Manage", then "Cancel Subscription" and confirm cancellation
If you purchased your Happypillar Premium subscription on our website, go to our online portal to manage or cancel your subscription.
If you purchased your Happypillar Premium subscription on our website, you can click this link to manage your subscription.
If you purchased your subscription via the Apple App Store:
Open the Settings app
Tap on your name
Tap "Subscriptions"
Select the Happypillar subscription
Tap "Cancel Subscription" to disable it from auto-renewing at the end of the current billing cycle
If you purchased your subscription via the Google Play Store:
Open the Google Play Store
Tap Menu (3 small horizontal lines) and then "Subscriptions"
Select the Happypillar subscription
Tap "Cancel Subscription"
Follow the onscreen instructions
If you thought you signed up for a free trial but it's not showing in the app, you may have set up your app with a different email address than the one you used to set up your free trial. Sometimes this happens when you automatically log in with your Google Play, Gmail, or App Store accounts. The easiest solution here is to log out of the app, click Sign Up and set up your app account with the email address you used to set up the trial online. Then you'll see that you have a Premium Subscription. If that isn't working for you, or you can't figure out which email address is being used, feel free to drop us a line at support@happypillar.com,
Yes! Read more below for the details, but rest assured that every family gets a 2-week free trial of Happypillar Premium, at no charge, that you can cancel at any time within the first 14 days.
Here's the fine print:
Every family gets a 14-day free trial to explore Happypillar Premium risk-free. During this trial you will not be charged and you can cancel anytime, for any reason. If you continue your subscription past the free trial, your payment method will be charged at the end of the 14th day.
If you don’t cancel within 14 days, here’s what happens:
Once charged, you have an additional 14 days (28 days from the start of your free trial) to request a full refund if you've completed 10 Happy Times on 10 different days. If you didn’t complete 10 Happy Times within the 28 day window, you can still cancel your subscription for the next billing cycle (monthly or yearly), but refunds can no longer be issued to your account. These Happy Times need to be the full thing--so 5 full minutes for each Happy Time. That's only 5 minutes a day.
We truly believe in the transformative power of Happypillar. Families who stick to the program see undeniable improvements in their child’s behavior and the parent-child bond. That’s why we encourage you to make the commitment—show up for 10 Happy Times and watch the amazing results unfold! If you've done 10 full Happy Times in the first 28 days and still want a refund for that first payment, you've got it. Just reach out to us at support@happypillar.com .
Deleting the Happypillar app DOES NOT cancel your subscription because your subscription is managed by the app store and/or payment processing platform (e.g., Apple App Store/ Google Play Store, or Stripe ), not the app itself.
You can learn about how to cancel here or reach out to us at hello@happypillar.com for help.
If your account subscription is managed through Stripe, when you cancel the confirmation email is going to come from them not Happypillar. Make sure to check your spam emails, or double check the email you input in Stripe if there's a typo! If you still can't find anything, you have to contact Stripe to get it sorted out.